Too Cool for Internet Explorer

Monday, August 30, 2004

E-billing Gone Screwy

I’m very happy to quickly redirect the IotM spotlight off of me and over to someone else—AT&T Wireless, in this case.

I just received their monthly e-bill in my e-mail box. All well and good, except that I received the paper version nearly a week ago!

E-bills don’t do me a bit of good if they come before the paper bill! Indeed, I’ve already paid all my bills this month, including the cell phone!

And just to really twist in the IotM dagger, AT&T Wireless is no longer just offering a link to the e-bill I can access via the web site. Instead, they’re tossing a 175k attachment that you load in a web browser. Even though the core file is local, it’s doing a massive amount of remote server activity to pull data and authenticate.

Moreover, this new version doesn’t even work properly on Macintosh computers. The original version on their site works just fine. I probably shouldn’t say anything; but, before I know it, the version that works for me will probably be replaced with the one that doesn’t.

» Posted by ALBj at 09:38 AM (ET)
Category: Idiot of the Moment


Keep your eyes and ears open. I’ve heard talk that AT&T is interested in selling off their wireless services.

» Posted by Queue
August 30, 2004 06:32 PM

They already did—to Cingular. Yeah, Cingular…as in, formerly Bellsouth Mobility…as in, the carrier I got away from as my first cell phone provider coz they sucked so badly.

Admittedly, as Cingular, they seem to have cleaned up their act. Great coverage and decent calling plans. So now, we’re just waiting on details to get hammered out before the final announcement of the complete merge. In any case, all existing AT&T contracts will be honored—assuming you don’t change your plan part way through. So, after the final merge, it could be up to two years or so before every AT&T account is completely gone.

» Posted by Lee Bennett
August 30, 2004 10:35 PM

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