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Saturday, March 4, 2006

Beware of Your New Intel-based Mac’s TechTool Disc

Things like this are among the many reasons I’m not itching to move to an Intel-based Mac quite yet. I just recently acquired a Power Mac Quad G5 at work and my colleagues have frequently asked me why I didn’t wait for the Intel towers instead. The reasons I could immediately think of included the fact that the primary apps I use, Apple’s Final Cut Pro and Adobe’s Creative Suite 2, are all not yet Intel native, and speculation is that Adobe CS2 won’t be for another year—and it’ll be CS3 by then.

AppleCare Not So Much

…[Apple] forgot to update the boot version of the TechTool Deluxe disk to work on Intel Macs.

Like My MacBook Pro.

Oops.

Tomorrow, it’ll go over to MacUpgrades in Bethesda, and John Hart will take a look at it. But Apple, you screwed the pooch something fierce here. Instead of giving me the tools to help myself, I have to take a major chunk out of my day tomorrow to drive to Bethesda, give it to John and have him do diagnostic after diagnostic.

[Adventures in Troubleshooting]

Experiences like Tom’s are more fodder for my arsenal. Jeezus, Apple, how boneheaded can you be to bundle a useless system diagnostic CD that won’t even boot the computer you shipped it with!?

It feels like heresy to call anyone at Apple an ignorant jerk, but I’m biting the bullet and calling someone (whoever headed up this idiotic outcome) an ignorant jerk! There, I said it.

» Posted by ALBj at 11:31 AM (ET)
Category: Idiot of the Moment, Mac

Comments

Any chance that he just received the wrong disk and an update can be downloaded?

» Posted by Queue
March 5, 2006 04:14 PM

I purchased the last-generation G4 Powerbook last November 2005 along with the latest version of Powerbook Applecare.

The included Applecare CD didn’t boot THAT computer either, so it’s not just the new Intel Macs.

It took multiple phone calls to Apple before I found someone who would admit that it doesn’t work. But oh yeah, they were working on it. Months later, still no working Applecare CD.

» Posted by News Reader
March 7, 2006 09:22 AM

That’s odd given Apple’s usual high level of support.

» Posted by Queue
March 10, 2006 09:00 PM

Sorry, due to comment spam abuse, new comments on this entry are closed until I find time to upgrade Movable Type and enable registration and moderation.