Too Cool for Internet Explorer

Tuesday, October 12, 2004

Rhett Johnson, Mac Genius…

…at least that’s what his business card says. In truth, he didn’t do anything that I couldn’t have done myself—if I knew where my Mac OS X 10.3 CDs were located! I currently have no clue where I put them. If I did, I would have booted my ailing PowerBook with the CD and tried to fix the problem.

It turns out, my hard drive just needed to have Disk Utility run on it because it wasn’t booting up. No bootable system folders could be found. The Disk Utility repair function took care of it.

But, since I couldn’t find my CD, I went to the Apple Store in Orlando to see if they could help—fully expecting to at least pay their 70-some-odd-dollar fee for diagnosing a problem. But I was in desperate need of items on my laptop, so I was willing to pay it.

Now, I’ve read horror story after horror story of people’s terrible experiences with Apple support. I, for one, think the stories may be blown out of proportion. I’ve had great results each time I’ve dealt with Apple, including this time. The Genius Bar worker who helped me, Rhett Johnson, not only very quickly took care of the repair, but they didn’t even charge me! I guess booting on an external drive (an iPod, in this case) and just letting a Disk Utility repair run on my internal drive is something they’re just willing to do in a pinch—so long as people don’t make a habit of coming in every day to get this done!

Thank you thank you thank you Rhett and everyone at the Apple Store Millenia!

» Posted by ALBj at 04:01 PM (ET)
Category: Journal

Comments

Sounds like an exception to the technical support personnel I’ve come across. It’s not that they’re bad people; they just usually don’t have the training to deal with the hard problems I can’t figure out on my own.

» Posted by Queue
October 12, 2004 06:43 PM

Wasn’t like this was a hard problem. Very easy, actually. What impressed me, though, was that they did it quickly, with a very friendly attitude, and at no charge.

» Posted by Lee Bennett
October 12, 2004 08:15 PM

I’ve only been to the Pasadena store, but this seems like something they might do as well. They’re very friendly and helpful. Even when the Genius Bar is full.

» Posted by Ryan
October 13, 2004 04:06 AM

Sorry, due to comment spam abuse, new comments on this entry are closed until I find time to upgrade Movable Type and enable registration and moderation.